CASAS Reading, Math and Listening

1. Question 1 · Reading

   Reading · Questions 1–36

   Read each document or passage, then answer the questions about it.

   Use the material below to answer Questions 1–4.

   Read the memo. Then answer questions 1 through 4.

   MEMO

   TO: All Warehouse Associates, Day and Night Shifts

   FROM: Operations Office

   SUBJECT: New Shift-Swap Request Procedure

   Starting Monday, March 3, every shift swap must be requested on the Shift-Swap Form. Forms are at the front desk and on the break-room tablet. Spoken agreements between coworkers will no longer be accepted.

   Who signs: Both associates must sign the form. The associate who is giving away a shift turns it in.

   Deadline: Turn in the form at least 72 hours before the start of the EARLIER of the two shifts.

   Approval: Your shift supervisor approves swaps within the same department. A swap between two departments (for example, Receiving and Shipping) must also be approved by the Operations Manager. You will receive a text message with the decision within 24 hours.

   Hours limit: A swap may not give either associate more than 40 scheduled hours in one week unless the Operations Manager approves overtime in advance.

   Exceptions: In a family or medical emergency, call the supervisor line at 555-0147. The 72-hour deadline may be waived, but the completed form must be turned in within 2 days after the swapped shift.

   Until a swap is approved, you are responsible for working your original shift. Associates who miss an original shift because a swap was not approved will be marked absent.

   Dana works in Receiving. She wants to trade her Saturday shift with Luis, who works in Shipping. Who must approve the swap?
   • A.Her shift supervisor and Luis's shift supervisor
   • B.Only her own shift supervisor, within 24 hours
   • C.Her shift supervisor and the Operations Manager
   • D.Only the Operations Manager, by text message
   Show answer and explanation

   Answer: C. Her shift supervisor and the Operations Manager

   Dana and Luis work in different departments. The memo says a swap between two departments needs the shift supervisor's approval and must ALSO be approved by the Operations Manager. "Only her own shift supervisor, within 24 hours" is the rule for swaps inside one department, so it leaves out a required approval. Luis's supervisor is never named as an approver.

2. Question 2 · Reading

   Which statement best describes a weakness in the writer's response to business owners in paragraph 5?
   • A.It attacks the owners' character instead of their point.
   • B.It predicts an extreme result without giving support.
   • C.It uses figures that conflict with earlier ones.
   • D.It relies on one owner's experience as proof.
   Show answer and explanation

   Answer: B. It predicts an extreme result without giving support.

   The writer claims that paving one lot will lead to a neighborhood of "nothing but concrete" where no one wants to live, with no evidence for that chain of events. This is a slippery-slope argument. The writer does not insult the owners, so it is not an attack on their character, and paragraph 5 contains no numbers.

3. Question 3 · Mathematics

   A soup recipe that serves 6 people uses 2 1/4 cups of flour. A cook at a community center needs to make the soup for 20 people. How much flour should she use?
   • A.6 3/4 cups
   • B.7 1/2 cups
   • C.9 cups
   • D.16 1/4 cups
   Show answer and explanation

   Answer: B. 7 1/2 cups

   Flour per serving: 2 1/4 ÷ 6 = 3/8 cup. For 20 servings: 20 × 3/8 = 7 1/2 cups. "6 3/4 cups" triples the recipe (18 servings), "9 cups" quadruples it (24 servings), and "16 1/4 cups" adds 14 cups because 14 more people are being served.

4. Question 4 · Mathematics

   A manager recorded the weekly hours of 9 part-time employees: 18, 24, 32, 15, 40, 28, 24, 20, 36. How much greater is the mean than the median, to the nearest tenth of an hour?
   • A.1.0 hour
   • B.2.3 hours
   • C.5.6 hours
   • D.13.7 hours
   Show answer and explanation

   Answer: B. 2.3 hours

   Sum: 237 hours, so the mean is 237 ÷ 9 ≈ 26.3. In order: 15, 18, 20, 24, 24, 28, 32, 36, 40, so the median is 24. Difference: 26.3 − 24 = 2.3 hours. "13.7 hours" uses 40, the middle number of the unsorted list. "5.6 hours" divides the sum by 8 instead of 9.

5. Question 5 · Listening

   ♫ Audio Script

   Cashier: Your total is twenty-three fifty — oh, wait, sorry, I scanned the bread twice. Let me fix that... OK, it's eighteen fifty. Cash or card?

   What is the best response?
   • A.Cash. Here's twenty-five, so I need $1.50 back.
   • B.Card, please. That's $23.50, right?
   • C.Cash. Here's a twenty, so I need $3.50 back.
   • D.Cash. Here's a twenty, so I need $1.50 back.
   Show answer and explanation

   Answer: D. Cash. Here's a twenty, so I need $1.50 back.

   After the correction the total is $18.50, and $20.00 − $18.50 = $1.50, so "Cash. Here's a twenty, so I need $1.50 back." is right. "Here's twenty-five ... $1.50 back" is the change for the first, wrong total ($25.00 − $23.50), and "$23.50, right?" also keeps the total the cashier corrected.

6. Question 6 · Reading

   Reading · Questions 101–136

   Read each document or passage, then answer the questions about it.

   Use the material below to answer Questions 101–104.

   Read the job posting. Then answer questions 1–4.

   NOW HIRING: MEDICAL OFFICE RECEPTIONIST (FULL-TIME)

   Lakeview Family Health Center — a busy family clinic with six providers

   Duties

   • Greet patients and check them in for their visits

   • Schedule, confirm, and reschedule appointments

   • Answer a multi-line phone and take clear messages for providers

   • Verify insurance information and collect co-payments

   • Scan and file patient forms; keep the waiting area neat

   Requirements

   • High school diploma or GED

   • At least 1 year of customer service experience

   • Basic computer skills, including typing at least 35 words per minute

   • Able to work one Saturday per month (8:00 a.m.–12:00 p.m.)

   Preferred

   • Experience in a medical or dental office

   • Knowledge of basic medical terms

   • Able to speak both English and Spanish

   Pay and Benefits: $16.50–$19.00 per hour, depending on experience. Health and dental insurance begin after 60 days.

   How to Apply: Apply in person at the front desk, Monday–Friday, 9:00 a.m.–4:00 p.m. Bring a résumé and the names and phone numbers of two work references. Questions about the position: call Ms. Ortega at 555-0147.

   Deadline: Applications accepted until Friday, March 14, at 4:00 p.m. Interviews will be held the following week.

   Which task is one of the receptionist's duties, according to the posting?
   • A.Collecting co-payments from patients
   • B.Ordering supplies for the exam rooms
   • C.Taking patients' blood pressure
   • D.Translating for Spanish-speaking patients
   Show answer and explanation

   Answer: A. Collecting co-payments from patients

   The Duties list says the receptionist will "verify insurance information and collect co-payments," so "Collecting co-payments from patients" is correct. "Translating for Spanish-speaking patients" is tempting because speaking Spanish appears in the posting, but it is listed under Preferred skills, not as a duty. Blood pressure checks and ordering exam-room supplies are never mentioned.

7. Question 7 · Reading

   Read the small note marked with an asterisk (*). What does it reveal about the claim "9 out of 10 graduates recommend our program"?
   • A.Only graduates who chose to answer were counted.
   • B.An outside group carried out the survey.
   • C.Exactly ten graduates were asked in all.
   • D.Students who quit the course were also counted.
   Show answer and explanation

   Answer: A. Only graduates who chose to answer were counted.

   The note says the number is "Based on graduates who chose to complete our online feedback form," so "Only graduates who chose to answer were counted." Happy graduates are more likely to fill out such a form, which makes the 9-out-of-10 figure look better than it may be. The note mentions only graduates, not students who quit, and gives no outside group. "Exactly ten graduates" misreads "9 out of 10" as a count instead of a rate.

8. Question 8 · Mathematics

   A store buys a lamp for $40. It marks the price up 60%. Later, the lamp is put on sale for 25% off the marked price. How much profit does the store make if it sells the lamp at the sale price?
   • A.$8.00
   • B.$14.00
   • C.$16.00
   • D.$24.00
   Show answer and explanation

   Answer: A. $8.00

   Marked price: $40 × 1.60 = $64. Sale price: $64 × 0.75 = $48. Profit: $48 − $40 = $8.00. "$14.00" uses a 60% − 25% = 35% markup on $40. "$24.00" ignores the sale, and "$16.00" is the discount amount.

9. Question 9 · Mathematics

   A driver goes 145 miles at an average speed of 58 miles per hour and then 90 miles at 45 miles per hour. What is her average speed for the whole trip, to the nearest tenth?
   • A.48.6 mph
   • B.51.5 mph
   • C.52.2 mph
   • D.58.0 mph
   Show answer and explanation

   Answer: C. 52.2 mph

   Time: 145 ÷ 58 = 2.5 h and 90 ÷ 45 = 2 h, so 4.5 h in all. Average speed: 235 miles ÷ 4.5 h ≈ 52.2 mph. "51.5 mph" averages the two speeds, which ignores the different times. "48.6 mph" reads 4.5 hours as 4 hours 50 minutes.

10. Question 10 · Listening

    ♫ Audio Script

    Manager: The new hire starts on the fifteenth — no, the fifth. The fifth. Can you set up her computer before she gets here?

    What is the best response?
    • A.Sure, I'll have it ready by the fourteenth.
    • B.Sure, I set it up on the fifteenth.
    • C.Sure, she can use mine after the fifth.
    • D.Sure, I'll have it ready by the fourth.
    Show answer and explanation

    Answer: D. Sure, I'll have it ready by the fourth.

    The start date is corrected to the fifth, and the computer must be ready before then — by the fourth. "By the fourteenth" is based on the fifteenth, the date the manager corrected.

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